Refund and Returns Policy

Refunds are approved for un-opened and unused products. 

We offer full refunds for items returned within 14 days of delivery. If over 14 days have gone by since your item was delivered, unfortunately we cannot offer you a refund or exchange.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items: 

Gift cards 

Sale or Clearance Items 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back until we instruct you to do so. 

Partial Refunds 

There are certain situations where only partial refunds are granted (if applicable): 

Any item not in its original condition, damaged or missing parts for reasons not due to our error. 

Any item that is returned more than 14 days after delivery. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at  


We can usher you through the Manufacturer warranty process as they will replace items if they are defective or damaged, as outlined in their limited lifetime warranty policy. You may also exchange your product within 14 days of delivery in the event of a mistake in ordering as long as the item is unused, in the condition it was received, and in original packaging. If you need to exchange an item or need a replacement part, send us an email at


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If we are to provide your return shipping label and you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or that we will reimburse or replace your item in the event it is lost in transit.