Terms and Conditions
Terms of Sale
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1. General
By purchasing from Honey-Mood, you agree to the following terms and conditions. These terms outline your rights and responsibilities when buying products from our website.
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2. Product Availability
We strive to keep our product inventory updated; however, availability may vary. We reserve the right to limit quantities of items purchased and may discontinue products without notice.
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3. Pricing
Prices for products are subject to change without prior notice. We make every effort to provide accurate pricing, but errors may occur. We will inform you of any changes before processing your order.
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4. Payment
We accept various forms of payment, including credit/debit cards and other secure online payment methods. Full payment must be received before your order is processed.
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5. Order Confirmation
Once you place an order, you will receive an order confirmation email. This email is not a guarantee of acceptance; we reserve the right to refuse or cancel orders at our discretion.
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6. Shipping
Shipping times and rates are provided at the time of purchase. We are not responsible for delays due to carrier issues or events beyond our control.
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7. Risk of Loss
Risk of loss for products purchased from Honey-Mood passes to you upon delivery to the carrier.
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8. Limitation of Liability
Honey-Mood is not liable for any damages arising from the use or inability to use our products. Our liability is limited to the amount paid for the purchased product.
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9. Modifications
Honey-Mood may revise these terms at any time. Updated terms will be posted on this page and effective upon posting.
Return Policy
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1. General Policy
Due to the nature of our products, Honey-Mood does not accept returns or offer refunds for products purchased. We take great care to ensure the quality and safety of our honey products before they leave our facility.
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2. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service within 7 days of receipt. We will assess the situation and, if necessary, issue a replacement or store credit for the affected item.
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3. Contacting Us for Issues
To report damaged or defective products, please reach out to us at sales@honey-mood.com and provide your order number, a description of the issue, and any relevant photos.
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4. No Returns for Opened or Used Items
For health and safety reasons, we do not accept returns for opened or used items, even if they are defective. All sales are final.
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5. Store Credit
In cases where a replacement is not possible, we may issue store credit at our discretion. Store credit can be used toward future purchases on our website.
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6. Contact Information
For assistance or further questions regarding our Non-Return Policy, please contact us at sales@honey-mood.com.